LTC Pharmacy Technician - Order Entry | Remote

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Job description
Texas-based Long-Term Care Pharmacy is seeking a Full-Time Pharmacy Technician to become a part of our Pharmacy team!
We are seeking a dedicated Pharmacy Technician who thrives in a fast-paced, high-volume environment with minimal supervision. If you’re driven, detail-oriented, and ready to take initiative while juggling multiple priorities, we want you on our team.
Schedule:
Full Time: Monday thru Friday 10 am - 7 pm
  • Rotating Saturday & Sunday schedule (every other week)
  • Days off occurs during the week when working Saturday & Sunday
Note: Must be agreeable to a modified schedule during training, regular schedule will resume once training is complete
Pay Range:
Pharmacy Technician II: ($17.59 - $18.49/ hr based on experience)
This is a fully remote position open to Texas residents only. Applicants must hold an active Texas State Board of Pharmacy Technician Registration in good standing.

Responsibilities:
  • Triage incoming Rx orders.
  • Accurately enter Rx orders according to pharmacy workflow and delivery cut-off times.
  • Process refills as requested.
  • Process 3rd party claims adjudication (insurance claims rejections).
  • Coordinate and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.
  • Outreach to Retail Pharmacies and delivery service to coordinate filling of medications in between scheduled pharmacy deliveries.
  • Resolve customer complaints in a timely, accurate and professional manner.
  • Provide customers with resources or additional information.
  • Navigate across multiple computer systems to respond to questions from external and/or internal partners.
  • Constantly meet established productivity requirements, schedule adherence and quality standards.
  • Handle incoming and outgoing calls related to prescription orders, refills, and patient inquiries.
  • Verify and input prescription information accurately into the pharmacy system.
  • Assist patients and healthcare providers with medication-related questions and provide clear, professional guidance.
  • Work closely with pharmacists and other technicians to ensure timely and accurate prescription processing.
  • Maintain a high level of accuracy when collecting and documenting patient information.
  • Monitor order statuses, provide updates, and resolve any issues that may arise with prescriptions or shipments.
  • Ensure compliance with all pharmacy laws, regulations, and company policies
  • Maintain patient confidentiality and adhere to HIPAA regulations.
  • Other duties as assigned.
Required Qualifications
  • Unblemished TSBP Pharmacy Technician Registration in good standing
  • One (1) year of high-volume order entry required
  • Experience in Long Term Care pharmacy
  • Must be able to demonstrate a working knowledge of a PC and be able to learn and use new software
Preferred Qualifications
  • Experience with Framework, Docutrack or ECM preferred
  • Remote work
Job Type: Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Medical, Dental and Vision
  • Short-Term disability
  • Critical Illness
  • Accident Insurance
  • Life Insurance
Education: High school or Equivalent (Preferred)

License/Certification:
  • Texas State Board of Pharmacy Registration (Required)
  • Driver's License (Preferred)
Work Location: Remote
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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