Job Description:

• Provide administrative and clerical support to Loan Originators and Branch Managers throughout the mortgage loan process.
• Gather borrower documentation, prepare files for underwriting, maintain records, coordinate communications, and assist with marketing and referral activities to ensure a smooth borrower experience.
• Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO.
• Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions.
• Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO.
• Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow.
• Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers.
• Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO.
• Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review.
• Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items.
• Facilitate borrower communication regarding loan file status (e.g., 'your appraisal is scheduled','we still need a copy of your homeowner’s insurance') without discussing or explaining loan terms.
• Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs.
• Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs.
• Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations.
• Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up.
• Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution.
• Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.

Requirements:

• High school diploma or equivalent required; college degree in business or related field preferred.
• Minimum of one year of mortgage, financial services, or administrative experience preferred.
• Proficient in Microsoft 365 and experience in Encompass or similar loan origination software
• Strong verbal and written communication skills with professional phone and email etiquette.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Exceptional attention to detail and accuracy in documentation.
• Customer service orientation with the ability to build and maintain positive relationships.
• Strong organizational and problem-solving skills.
• Willingness to work occasional overtime or flexible hours as needed.

Benefits:

• Qualifying employees are eligible to participate in our Total Rewards program.