Licensed Pharmacy Tech- Call Center (Jan 2027 start)

November 13, 2026

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JOB DESCRIPTION

Clinical Coordinator II – Medication Therapy Management (MTM)

Pay Rate: $20.64/hr. W2
Work Arrangement: 100% Remote – Work from Anywhere in the U.S.
Start Date: January 4, 2027, January 18, 2027 and February 01, 2027
Schedule: Monday–Friday, 8-hour shift starting between 8:00 AM and 11:00 AM CT
Training Schedule: Monday–Friday, 8:00 AM – 4:30 PM CT
Position Type: Contract
Safety Sensitive: Yes

Position Overview

The Clinical Coordinator II will provide call center and administrative support to clinical pharmacists on the Medication Therapy Management (MTM) team.

This role focuses on engaging members by phone, completing medication reviews, verifying medication information, and coordinating calls with clinical pharmacists to support Comprehensive Medication Reviews (CMRs).

The ideal candidate will have healthcare customer service, patient outreach, pharmacy support, or care coordination experience and be comfortable handling patient interactions throughout the day.

Key Responsibilities

Make outbound calls to engage patients and prepare them for consultations with clinical pharmacists.
Collect, verify, and accurately document members' current medication lists, including prescriptions, vitamins, supplements, and over-the-counter medications.
Update member information, including mailing addresses, medication allergies, and reported side effects.
Authenticate members according to HIPAA requirements before conducting medication reviews.
Conference or warm-transfer calls to clinical pharmacists for clinical assessments.
Receive inbound calls and provide appropriate support, including routing questions to the appropriate clinical staff.
Prepare and send emails and faxes to healthcare professionals to facilitate resolution of medication-related issues.
Coordinate daily mailing of documents to participating members.
Maintain accurate documentation and provide additional administrative support as assigned.

Required Qualifications & Experience

Previous experience working in a call center or patient support environment.
Strong verbal and written communication skills.
Ability to maintain focus, productivity, and quality standards in a remote work environment.
Basic computer skills and proficiency with Microsoft Office.
Excellent organizational, multitasking, and prioritization skills.
Ability to handle confidential patient information with integrity and sound judgment.
Verifiable High School Diploma or GED required.

Preferred Qualifications

Active Licensed Pharmacy Technician credential.
Experience with Medication Therapy Management (MTM) or Comprehensive Medication Reviews (CMRs).
Previous pharmacy, healthcare call center, patient outreach, or clinical support experience.
Familiarity with prescription medications and medical terminology.
Experience working with pharmacists, clinicians, or healthcare teams.
Familiarity with HIPAA-regulated healthcare environments and patient documentation systems.

Ideal Candidate Profile

The ideal candidate will be comfortable engaging patients over the phone, gathering medication information, and coordinating with clinical pharmacists.

Candidates with MTM, CMR, Pharmacy Technician, healthcare call center, or clinical support experience are strongly preferred.

Successful candidates should demonstrate excellent communication skills, attention to detail, accurate documentation, and the ability to work independently while meeting quality, compliance, and productivity expectations.

Remote Work Requirements

Must have a private workspace where calls cannot be overheard and the computer screen is not visible to others.
Must have a wired internet connection with minimum speeds of:
- Download: 25 Mbps
- Upload: 3 Mbps
A recent internet speed test screenshot is required.
Candidates with an active Pharmacy Technician license must provide a screenshot of their license.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...