Lead, Salesforce Service Cloud

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Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Lead Salesforce Developer is responsible for designing, developing, and scaling enterprise-grade solutions on the Salesforce platform. This role provides technical leadership across the full development lifecycle, partnering with product owners, architects, and business stakeholders to deliver high-quality, scalable, and secure solutions. The ideal candidate will drive best practices in development, integration, and release management while mentoring a team of developers. This role enables the organization to maximize value from Salesforce by delivering reliable, efficient, and innovative customer experience solutions.

Your Impact
  • Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents and numerous integrations
  • Architect scalable custom solutions using Apex, Lightning Web Components (LWC), and Salesforce platform features
  • Partner with product owners and stakeholders to translate business requirements into technical designs and solution architecture
  • Oversee code quality through reviews, testing strategies, and adherence to development best practices
  • Drive integration design and implementation using REST/SOAP APIs, event-driven patterns, and middleware tools
  • Mentor and guide developers, promoting technical growth and consistent engineering standards across the team
  • Manage deployments and release processes, ensuring stability across environments
  • Troubleshoot complex technical issues and perform root cause analysis to ensure system reliability
  • Establish and enforce platform governance, security, and performance optimization standards
  • Collaborate with cross-functional teams (architecture, QA, business stakeholders) to deliver aligned and high-impact solutions
Qualifications
  • Bachelor's degree with typically 8 years of relevant experience OR Master's degree with typically 6 years of relevant experience OR typically 12 years of relevant work experience without degree
  • 5+ years of Salesforce platform experience
  • Deep expertise in Salesforce development (Apex, LWC, SOQL, Flow)
  • Strong experience designing and implementing integrations using APIs, middleware, and external systems
  • Proven experience architecting scalable solutions for complex, enterprise-level business and technical challenges
  • Demonstrated ability to translate ambiguous business requirements into structured, high-quality technical solutions
  • Proven experience leading development efforts and mentoring teams in an Agile delivery model
Workplace Location
  • Location: Remote (East Coast strongly preferred to optimize collaboration with HQ and cross-functional teams)
  • Work Schedule: Candidates must reside within a commutable distance to our corporate headquarters in Baltimore, Maryland, as periodic on-site attendance may be required.
  • Licenses/Certifications: (Preferred not required)
    • Salesforce certifications such as: Platform Developer I/II or Architect certifications
    • Experience with AgentForce
    • Salesforce Service Cloud Consultant Certification or Salesforce Sales Cloud Consultant Certification
  • Sponsorship Eligibility: UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.
Relocation
  • No relocation provided
  • #LI-CP1
  • #LI-REMOTE
Base Compensation

$125,000.00-$165,000.00 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

Benefits & Perks
  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates
  • Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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