Inside Sales Representative - SMB

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Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.

If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!

Job title    Inside Sales Representative - SMB

Team    Sales

Reports to    SVP of Sales

Role Purpose

Documo is seeking an Inside Sales Representative to join our growing SMB team.  In this role, you will manage the full sales cycle, including researching new opportunities and qualifying inbound leads, conducting product demonstrations, negotiating deals, and closing new business. You will work closely with the Sales and Marketing teams to drive lead conversion in a dynamic market.

We are looking for a highly motivated team player with a high level of technical competencies, ability to exceed goals and motivated by career advancement. We promote from within by hiring exceptional SMB Reps that have the desire and drive to advance to an Enterprise level position within a couple of years.

This is a fully remote position. Candidates can be located anywhere in the U.S., but work hours are aligned with Eastern Standard Time business hours.

What we Expect

  • Conduct outreach to both cold and warm inbound leads and engage in meaningful conversations to understand their needs and challenges
  • Execute Documo’s sales processes and methodology
  • Consistently achieve and exceed revenue and performance targets
  • Demonstrate a self-starter attitude and take initiative to drive results
  • Develop business acumen and industry expertise
  • Adapt to evolving responsibilities and contribute to overall team success

What you get

  • Hands on training from your manager and colleagues who are passionate about Sales and your success.
  • Opportunity to collaborate with the broader Documo team and take part in tactical discussions and decision making. 
  • Be a part of an organization leading the charge in advancing AI technology to help the Health Care industry perform more efficiently, leading to better patient care and outcomes.
  • A career in the massive Health-tech (SaaS) space.
  • Great pay, comp plan, benefits and fast career advancement.

Who You Are

  • 3+ years of experience in software (SaaS) sales
  • Strong technical aptitude and ability to quickly learn and understand complex products and new Sales methodology and processes.
  • Proven experience engaging in proactive outreach to prospects
  • Excellent verbal and written communication skills
  • Self-motivated, flexible, and eager to grow professionally
  • Highly organized with excellent time management and the ability to prioritize tasks
  • Able to work independently while contributing effectively to a distributed team

Why join Documo?

  • Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
  • Annual bonus program based on role and company performance. 
  • Annual performance reviews with merit increases.
  • In-person company kick-off to connect, collaborate, and celebrate.
  • Equity opportunities to grow with us.
  • Flexible remote work that fits your life, plus flexible paid time off.
  • Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
  • Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.

We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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