[Hiring] Licensed Member Care Representative @TRANZACT

September 14, 2026

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Role Description

This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.

Key Responsibilities include:

Conduct structured, client-centric conversations with members who are new to their Humana plan.
Guide members step-by-step through required modules to activate their benefits accurately and completely.
Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
Accurately document member interactions and completed modules.
Perform other duties as assigned.

Qualifications

Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
Ability to accurately complete all required modules and documentation with a high degree of accuracy.
Comfortable following a structured process while still tailoring the conversation to each member's needs.
Proficient in Microsoft Office and other job-related tools and technology.
Performance at or above program average goals.

Requirements

Must be licensed; however, this role does not involve performing licensed work.
Performance at or above program average for the previous 90 days.
Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
During AEP, full availability to work during business hours of operation, including weekends as needed.
Demonstrates and lives the BE REAL values and attributes.

Benefits

Build valuable skills in structured member conversations and benefit activation processes.
Play a direct role in helping new Humana members get their benefits set up correctly from day one.
Contribute to a supportive and collaborative team that values professional development and continuous learning.
No Cold Calling
$18.00 Per Hour Plus No Limits on Monthly Sales Bonuses!!
Paid Training
Paid Time Off and Holidays
Professional & Fun Culture
Full Benefits

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