Forward Deployed Consultant

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About the position

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition. Our team is growing and we are looking for a Forward Deployed Consultant to join our Professional Services team! In this role, you will train, advise, and consult with customers to optimize their use of the monday.com AI work platform during the course of AI transformation, implementation, and managed services engagements. You will design and build the AI-native solutions that get them there, configuring the agentic workflows, automations, and reporting their business relies on. You will run engagements both independently and as part of a delivery team collaborating with deployment strategists and engineers. Please note that this is a hybrid position with three days/week in our Atlanta office.

Responsibilities

  • Lead AI transformation and implementation engagements for monday.com customers, designing and building tailored solutions using agents, vibe-coded applications, and other advanced capabilities of the monday AI work platform.
  • Build strong relationships with client stakeholders, running the discovery that uncovers their desired business outcomes, and ensure successful adoption of the solutions you deliver across their organization.
  • Consult on business process design, mapping how work moves through a customer's organization and recommending the process changes that should be made before the solution is built.
  • Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for data conversions, integrations, and agentic engineering.
  • Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
  • Act as the project manager on standalone engagements, building and executing on project plans that ensure deliverables stay on-time and on-budget, and delivering defined scope alongside a deployment strategist on larger ones.
  • Run online webinars, training sessions, consultations, and one-on-one demos that show customers how our product capabilities translate into business value.
  • Produce the documentation, walkthroughs, and exit artifacts for your engagements that allow customers to operate, maintain, and extend what you built independently.
  • Represent the voice of the customer by advocating for their needs and influencing the product development roadmap.
  • Contribute the patterns and reusable assets you develop in the field back to our shared asset library.

Requirements

  • 5+ years of experience as a forward deployed consultant, implementation consultant, solutions consultant, or technical project manager in enterprise software.
  • Experience leading software implementation or managed services projects that required hands-on build and system configuration in project management, CRM, service desk, or collaborative work management software.
  • Fluency in Generative and Agentic AI tools, with a strong understanding of how to leverage AI in streamlining work productivity and building intelligent workflows and agents.
  • Familiarity with what keeps AI reliable in production, including human review, checking outputs, and knowing when a deterministic automation is the better answer.
  • Strong problem solving skills, rooted in computational thinking, systems design, and an understanding of relational data structures.
  • Business process design and consulting experience, with the business acumen to frame an engagement around customer outcomes, and the judgment to read the implicit problem behind an explicit request.
  • Working knowledge of integration platforms (make.com, Zapier) sufficient to configure lightweight integrations yourself, with foundational knowledge of APIs (GraphQL) and MCP a plus.
  • Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives, and to clearly articulate technical topics to a non-technical audience.
  • Ability to rapidly learn and take advantage of new concepts, business models, and technologies across a changing set of customers and industries.
  • Detail-oriented with strong project management skills, comfortable running engagements independently and working across several at once.
  • Superb written and verbal communication skills, with a positive attitude, empathy, high energy, and the ability to take initiative and adapt.
  • BA or BS degree preferred.

Benefits

  • Competitive salary
  • benefits
  • bonus potential
  • equity eligibility
  • dedicated L&D team
  • AI workshops
  • bootcamps
  • internal hackathons
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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