Executive Administrator - Fully Remote (U.S. Based)

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Description

Who We Are - Motivated by Purpose. Powered by Clinical Expertise.

Founded in 1983, we're a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.

Excellence starts with our people.

WE OFFER

  • A competitive compensation package.
  • Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
  • Growth and training opportunities.
  • An award-winning remote work environment


POSITION OVERVIEW

The Executive Administrator will work directly with the CEO. The Executive Administrator will work with the broader Executive and Senior Leadership Teams and the other Executive Administrators to perform administrative duties.

Roles:

  • Provide support to the CEO and Executive Leadership Team
  • Act as the company's first-line representative to external constituents (i.e., Board members, private equity staff, etc.)
  • Provide support to the Administrative Team and availability for back-up coverage as needed


Major Responsibilities or Assigned Duties:

CEO administrative support:

Serve as assistant to CEO:

  • Prepare internal and external corporate documents for team members and industry partners throughout the Microsoft Office suite of products
  • Proactively manage calendars of Officers by scheduling meetings and appointments and managing travel itineraries
  • Prepare expense reports and reconcile
  • Monitor incoming email requests and keep respective members of the leadership team apprised of important information
  • Leverage technology to support the Officer during regular tasks (ex. note taker in meetings)
  • Assist with ad-hoc large-scale projects from members of the Executive Leadership Team


Maintain an organized filing system of electronic documents

Interface with external business partners as needed by the Officer (ex. board members, private equity support staff, banking officials, etc)

Manage projects and events from planning through delivery to ensure deliverables, requirements, schedules, costs, and meeting plans are properly tracked and communicated

General Role and Responsibilities:

  • Uphold a strict level of confidentiality
  • Responsible for time-sensitive and PI sensitive information
  • Develop and sustain a level of professionalism among staff and clientele


Assist the Administrative Team with duties and provide back-up support with scheduling

  • Support all Quality Management initiatives as applicable
  • Support all Compliance Program activities, including maintaining confidentiality and adhering to HIPAA guidelines
  • Participate in all Company meetings and training as applicable
  • Complete other duties and responsibilities as requested


Requirements

Qualifications:

  • Minimum three years of experience directly supporting one or more executive team members
  • Minimum one year of experience working in a customer service, logistics and/or clerical environment


  • Preference for experience within a health care/or managed care organization


Skills and Experience:

  • Ability to work in a fast-paced and high-functioning office setting
  • Ability to work independently with minimal supervision
  • Exceptional customer service and interpersonal skills with the ability to prioritize requests and timelines
  • Strong orientation to detail
  • Strong organizational project management and problem-solving skills with impeccable multitasking abilities
  • Proactive in solving situations before they become problems and impact the office and/or employees
  • Strong clerical skills, including typing, filing, copying, and faxing
  • Advanced Microsoft Office skills, strong working knowledge of Excel formulas, excellent PowerPoint skills, and an ability to become familiar with company-specific programs and software
  • Understanding and working knowledge of the Company's clients, products, departments, workflows, and applicable regulatory requirements and accreditation standards.
  • Friendly and professional demeanor


Education:

  • High School diploma
  • Preference for Bachelor's degree, preferably in communications, business, or health care


Work Environment:

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).

Diversity Statement:

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace:

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.

California Consumer Privacy Act (CCPA) Information (California Residents Only):

  • Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver's license number, or state identification card number, and passport number.
  • Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at HR@mrioa.com.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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