This role will perform Employee Relations Manager (ERM) related duties and will serve as a workplace manager for employees. Overall, the incumbent will help with:

• Creating & implementing company-wide strategies to enable decisions that are consistent with Company policies, values & culture. Interfacing with state and federal administrative agencies as needed.
• Enhancing the employee experience by engaging with leaders and employees, during critical moments in the life cycle of the employment relationship such as workplace accommodations and workplace concerns to include Development, Workplace Threats, Performance Management, etc.
• Integrating key partners across the Walt Disney Company to drive solutions that promote employee engagement and business results.

Responsibilities

• Promote employee advocacy by engaging with employees and leadership across the Disney Parks, Experiences, & Products organization.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation.
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.
• Proactively identify, develop, and implement tools, resources, and solutions that help shape a positive employee experience.
• Promote knowledge, understanding, and compliance with regard to company policy through coaching, presentations, and training.
• Initiate a proactive, strategic approach to employee relations by identifying and analyzing ER data/metrics for themes, trends, and root cause identification. Share findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
• Collaborate with clients and key stakeholders on performance and change management solutions.
• Lead project work as needed.

Required Qualifications and/or Skills

• Bachelor’s Degree in business, human resources, psychology, sociology, industrial labor relations or related field and/or equivalent work experience
• Minimum 3-years of strong influential leadership experience or in a professional level role
• Critical thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level
• Ability to analyze data, trends, and insights to identify the root cause of the event
• Demonstrated experience in consulting and/or delivering diversity and inclusion recommendations and solutions
• Strong written and verbal communication skills
• Ability to build strong, inclusive, and collaborative working relationships.
• Strong conflict resolution skills
• Strong presentation skills; must be able to confidently make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings
• Broad knowledge of employee relations, complex workplace investigations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
• Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines
• Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams
• Ability to handle highly sensitive and confidential situations with objectivity

Preferred Qualifications

• Bilingual Spanish speaking/writing
• Experience in administration of Collective Bargaining Agreements

Required Education

• Bachelor’s Degree in business, human resources, psychology, sociology, industrial labor relations or related field and/or equivalent work experience.

Preferred Education

• Law or Advanced degree