Director, Federal Agency Relations

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A career with the Blue Cross Blue Shield Association allows you to be part of the organization that supports Blue Cross and Blue Shield companies nationwide. We seek to improve health care quality, affordability, and accessibility for all Americans, and we want you to join the team! Driven by our North Star, to expand access to high-quality, affordable care for every community we serve, we foster a culture grounded in collaboration, accountability, and continuous improvement. Our people experience is built on meaningful work, competitive total rewards, and opportunities for growth, empowering you to make an impact while thriving both professionally and personally. Text box This role is responsible for maintaining and developing strategic relationships with Blue Plans and the Office of Personnel Management (OPM) to support the Federal Employees Health Benefits (FEHB) and the Postal Services Health Benefits (PSHBP)Program. It involves creating and executing a comprehensive communication strategy for federal entities, managing a team of government liaisons, and acting as the primary contact for senior BCBSA leadership. The role includes setting the strategic engagement direction, attending meetings with government leaders, developing and disseminating comprehensive analysis of governmental communications within the Federal Employee Program organization, and tracking responses to federal inquiries. Additionally, it involves cross-functional collaboration to monitor and influence federal legislation, organize annual congressional meetings for the FEHB/PSHB program, and set the strategic interactions with the National Labor Office on matters related to federal and postal unions. Sets the strategic direction for FEP's engagement with OPM and serves as a primary decision-maker for OPM-related matters. Exercises significant autonomy in determining FEP's approach and response to OPM priorities, inquiries and emerging issues, and directs and coordinates cross-functional FEP teams to develop cohesive responses. Serves as a key liaison with OPM contracting officers and senior officials, leveraging relationships, identifying high-impact opportunities, understanding agency needs and navigating complex disputes. Works collaboratively with the SVP of FEP on long-term strategic engagements with OPM, including matters involving pending legislation and proposed federal regulations. Develop and implement timely, integrated communication strategies for Blue Plans and government agencies through collaboration with key stakeholders, government contractors, and civil servants, and oversee daily formal communications with OPM senior leadership, regarding all government agency developments. Acts as BCBSA’s primary representative to the Association of Federal Health Organizations (AFHO), representing FEP interests and furthering FEP’s position within the FEHBP. Responsible for the annual revision of the Site Visit Questionnaire as well as federal agency on-site visits, manages initiatives for efficient internal process management (including Issue Log resolution and coordination of Carrier letter responses), and supervises the team responsible for arranging and conducting Site Visits. Also responsible for leading the OPM engagements for audits, contract negotiations and responses to OPM carrier letters. Acts as the single point of contact for federal agency interactions, including co-leading annual OPM benefits negotiations and tracking progress and deliverables for those negotiations. Responsible for developing and maintaining an effective customer relations strategy to influence OPM’s award of the annual service charge. Leads and develops the team, building a culture aligned with BCBSA values and leadership competencies, while delivering operational excellence and efficiency. The posting range for this position is: 154,300.00 - 223,750.00 Qualifications: Education Required BS or equivalent work experience Preferred MS Experience Required 7+ Years related experience within the health care industry or related disciplines Knowledge Skills and Abilities Excellent written, oral communication, and interpersonal skills Outstanding time management skill Strong project leadership skills Strong analytical, planning, and organizational skills Prior project/program leadership experience that demonstrates the ability to set priorities and meet objectives for complex projects involving multiple stakeholders. Strong technical proficiency with information technologies (e.g. Microsoft software applications) Preferred: Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations. Certifications & Licenses Preferred: Fellow, Academy for Healthcare Management (FAHM) - AHIP Extra Posting Information: 10+ years of related experience within the health care industry or related disciplines #LI-Hybrid The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Text box NOTICE OF USE OF ARTIFICIAL INTELLIGENCE Blue Cross and Blue Shield Association (“BCBSA”) is committed to ensuring compliance with federal, state, and local laws governing the use of technology in the employment context. BCBSA uses artificial intelligence (“AI”) tools to assist with our recruitment process. All hiring decisions remain subject to human review and oversight. If you are a current employee please apply directly through Workday. Begin your career at Blue Cross Blue Shield Association (BCBSA) by exploring currently opportunities and starting your application. It’s easy! After reviewing our open positions, apply to the roles that meet your requirements and ours too. You can keep track your progress in the selection process and review new postings too. Thanks for interest in joining Team BCBSA! At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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