Data Incident and Problem Management Analyst

September 10, 2026

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Job Description:

Coordinate incident response activities for data platform and application incidents
Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions
Manage the problem management process, including recurring issues, known errors, and long-term remediation plans
Facilitate post-incident reviews and continuous operational improvement initiatives
Maintain incident and problem management documentation, logs, timelines, and resolution records
Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols
Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance
Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements
Support security incident response, vulnerability remediation, and compliance audits
Partner with DevSecOps, data governance, and infrastructure teams
Conduct trend analysis on incidents and security events and recommend preventive measures
Support audits and regulatory reporting with incident, problem, and security compliance documentation
Facilitate communication and coordination across cross-functional teams during major incidents
Lead incident triage, escalation, communications, tracking, and resolution
Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams
Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements
Develop incident and problem management dashboards, metrics, trends, and reports
Support disaster recovery, continuity, and major incident exercises

Requirements:

MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience
Experience may be considered in lieu of degree
Experience assisting with testing, writing acceptance criteria, and confirming test case results
Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start
Proven experience as a Business Analyst on enterprise IT or data programs
Experience supporting cloud data platforms, analytics, or data initiatives
Strong skills in requirements management, data analysis, and documentation
Ability to work with technical and non-technical stakeholders
Experience in Agile/Scrum environments and using Jira/Confluence
Familiarity with data governance, metadata management, and data quality practices
Experience with SQL for data querying and validation
Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight
Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred
Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred
Understanding of data architecture concepts including data lake, lakehouse, and warehouse
Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy
Ability to clearly communicate insights to varied business and technical audiences
Experience supporting compliance-driven or statutory reporting preferred
Familiarity with STTM/data mapping tools preferred
Experience mentoring or leading analytical work is a plus
Federal or regulated-environment experience is a plus
Experience with data governance and data quality programs preferred
Experience supporting AI/ML and advanced analytics initiatives preferred
Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance
Experience with AWS/GovCloud, security operations, and Federal environments preferred
ITIL, Security+, AWS, or related certification preferred
Excellent presentation and communication skills, oral and written
Consultant mindset and ability to work with high-level customer stakeholders
Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies
Ability to work effectively independently and as part of a team
Strong crisis management and communication skills
No security clearance required
US citizenship is not required

Benefits:

Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Full flex work weeks where possible
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
15 days of paid leave per calendar year for new employees, prorated based on hire date
10 paid holidays per year, prorated based on hire date
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance

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