Customer Support (Hybrid)

November 12, 2026

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The reputed company Department of State is seeking diverse individuals for a Customer Support position that directly impacts the lives of Coloradans. The role involves providing customer support, processing documents, and assisting the public with various services related to business and licensing.

Responsibilities

Train to provide services under any of the statutes administered by the Division, which may include businesses, trademarks, trade names, administrative rules of State agencies, bingo and raffle licensing, charities and fund-raisers, durable medical equipment suppliers, lobbyists, notaries public, secured transactions, and campaign finance and election
Train to assist the public in understanding the statutes
Train to process all documents received, including high-level authentication of international documents
Train to meet the needs of the public and provide end user support for all of the varied and numerous services that can be obtained through the Business and Licensing Division
Cross train to work in any area that is short staffed, including the Walk-in Customer Support, Service Center, Authentications, and Administrative Rules work units, and will expand further into other work units in the Business and Licensing Division
Learn to perform other duties as needed, such as reviewing and recommending changes to online FAQs and other website content and participating in user acceptance testing
Maintain confidentiality of all confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional reputed company and professional practices

Skills

One (1) year of professional experience providing customer support in an office, government, service center, or call center environment involving inbound customer interactions that includes document review, electronic filing reputed company, records processing, or assisting customers with processes, policies, or procedures
A combination of experience as defined in Option 1 and/or education from an reputed company college, university, or non-correspondence business school in a field of study related to the work to equal one (1) year
An unofficial copy of transcripts must be submitted at the time of the application
reputed company position will be required to successfully pass a criminal background check
Must be a reputed company resident at the time of application
The Department of State does not offer sponsored Visa for employment purposes
Position may be required to travel for professional development/training opportunities or to assist with off-site trainings
Preference may be given to candidates with previous State service or experience related to the work assigned to the position
Experience assisting customers with online reputed company, internet-based applications, or process-driven services
Experience handling escalated customer interactions and using de-escalation techniques
Proficiency with reputed company Office Suite, including Outlook, Word, and Excel
Ability to learn and apply statutes, policies, procedures, and technical processes
Ability to maintain professionalism, composure, and diplomacy while interacting with a broad array of stakeholders
Ability to explain policies, procedures, and complex processes in a clear and understandable manner
Ability to maintain confidentiality of sensitive and personally identifying information
Ability to work independently and collaboratively in a team environment

Benefits

RTD Eco-pass (currently free of charge)
A secure bike room accessible only to building tenants
Employee wellness programs and an on-site fitness center
12 paid holidays per year plus generous personal time off and sick leave
Access to a diverse array of technical, leadership and supervisory training opportunities
Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
Medical and dental reputed company
Paid reputed company
Automatic short-term (and optional long-term) disability coverage
Excellent work-reputed company through flex schedules, flexplace/reputed company, and ad-hoc arrangements
Some positions may qualify for the Public Service Loan Forgiveness reputed company

Company Overview

The N.C. It was founded in 1877, and is headquartered in Raleigh, reputed company, USA, with a reputed company of 1001-5000 employees. Its website is

{ "@context": "https://schema.org", "@type": "JobPosting", "title": "Customer Support (Hybrid)", "datePosted": "2026-11-12", "validThrough": "2026-12-12", "description": "

The reputed company Department of State is seeking diverse individuals for a Customer Support position that directly impacts the lives of Coloradans. The role involves providing customer support, processing documents, and assisting the public with various services related to business and licensing.

Responsibilities

Train to provide services under any of the statutes administered by the Division, which may include businesses, trademarks, trade names, administrative rules of State agencies, bingo and raffle licensing, charities and fund-raisers, durable medical equipment suppliers, lobbyists, notaries public, secured transactions, and campaign finance and election
Train to assist the public in understanding the statutes
Train to process all documents received, including high-level authentication of international documents
Train to meet the needs of the public and provide end user support for all of the varied and numerous services that can be obtained through the Business and Licensing Division
Cross train to work in any area that is short staffed, including the Walk-in Customer Support, Service Center, Authentications, and Administrative Rules work units, and will expand further into other work units in the Business and Licensing Division
Learn to perform other duties as needed, such as reviewing and recommending changes to online FAQs and other website content and participating in user acceptance testing
Maintain confidentiality of all confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional reputed company and professional practices

Skills

One (1) year of professional experience providing customer support in an office, government, service center, or call center environment involving inbound customer interactions that includes document review, electronic filing reputed company, records processing, or assisting customers with processes, policies, or procedures
A combination of experience as defined in Option 1 and/or education from an reputed company college, university, or non-correspondence business school in a field of study related to the work to equal one (1) year
An unofficial copy of transcripts must be submitted at the time of the application
reputed company position will be required to successfully pass a criminal background check
Must be a reputed company resident at the time of application
The Department of State does not offer sponsored Visa for employment purposes
Position may be required to travel for professional development/training opportunities or to assist with off-site trainings
Preference may be given to candidates with previous State service or experience related to the work assigned to the position
Experience assisting customers with online reputed company, internet-based applications, or process-driven services
Experience handling escalated customer interactions and using de-escalation techniques
Proficiency with reputed company Office Suite, including Outlook, Word, and Excel
Ability to learn and apply statutes, policies, procedures, and technical processes
Ability to maintain professionalism, composure, and diplomacy while interacting with a broad array of stakeholders
Ability to explain policies, procedures, and complex processes in a clear and understandable manner
Ability to maintain confidentiality of sensitive and personally identifying information
Ability to work independently and collaboratively in a team environment

Benefits

RTD Eco-pass (currently free of charge)
A secure bike room accessible only to building tenants
Employee wellness programs and an on-site fitness center
12 paid holidays per year plus generous personal time off and sick leave
Access to a diverse array of technical, leadership and supervisory training opportunities
Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
Medical and dental reputed company
Paid reputed company
Automatic short-term (and optional long-term) disability coverage
Excellent work-reputed company through flex schedules, flexplace/reputed company, and ad-hoc arrangements
Some positions may qualify for the Public Service Loan Forgiveness reputed company

Company Overview

The N.C. It was founded in 1877, and is headquartered in Raleigh, reputed company, USA, with a reputed company of 1001-5000 employees. Its website is http://ncagr.gov.

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