Customer Service – Seasonal

September 29, 2026

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Job Description:

Provide advanced client support via phone, email, or chat for external clients needing assistance with DIY online and software tax products
Interpret client needs, utilize software solutions, and apply troubleshooting skills to identify practical solutions
Use software solutions, knowledge base, and computer systems to resolve and track user incidents
Identify potential security issues and escalate them appropriately to business partners
Partner with developers and other lines of business
Communicate clearly and calmly with clients who may be under stress
Use oral, written, and interpersonal communication skills to interact with all levels of associates

Requirements:

High school diploma or equivalent
Ability to communicate clearly and effectively, both verbally and in writing
Ability to handle difficult conversations with empathy and tact, building trust with clients
Experience analyzing and identifying root causes of customer dissatisfaction and making informed decisions
General computer navigation knowledge
Must have an outlet for laptop and monitors to be connected to
Must have a secure place in the residence suitable for phone calls or chats
Must have a smartphone and be willing to install an RSA token (two-factor authentication) and Microsoft Teams
Must have a wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15MBps; internet speed test required
Experience in an inbound help desk environment preferred
Experience in customer service or financial services, preferably in a large phone center, preferred
Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems preferred

Benefits:

Shift differential pay for mid, evening, and weekend shifts
Additional monthly and end-of-season incentives for exceeding performance standards
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
100% work from home opportunity

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