Customer Service Representative, Call Center (Seasonal) Remote

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Location Remote - US This is a seasonal role expected to run through April 2027. Training and working hours will be Monday to Friday 0930 am to 600pm ET. In this remote position you’ll experience our supportive approach and the ability to balance work and life a s part of our global team. Find out more at computershare.com/flex. We give you a world of potential We're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally. A role you will love Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives. From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders. Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success. You’ll benefit from • Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow • Additional benefits such as recognition awards and team get togethers • The opportunity to build your skills through our comprehensive training program, designed to give you the knowledge you need to succeed • The base rate for this role is $20 per hour What will you bring to the role? This role is ideal for people with strong customer service skills who take pride in their work. You’ll be a great fit if you are • Empathetic and ready to help, especially in challenging situations • A clear and confident communicator who stays calm under pressure • Skilled at handling a wide range of calls from routine inquiries to sensitive conversations • You’re a quick thinker who solves problems carefully and effectively • A great multitasker who thrives in fast-paced environments • Comfortable using technology to support customer needs • A team player who always looks for ways to make things better for customers • Positive and supportive, happy to share knowledge and help others succeed If you want to make a real impact through great customer service and grow your career in a supportive environment, apply now.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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