Customer Service Representative - $15/hr - Remote Temp

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<strong>Introduction<br><br></strong>At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.<br><br><strong>Overview<br><br></strong>LIG, a division of Gallagher, is seeking call center representatives to support our sales team in generating opportunities, handling call volume, and directing calls to the proper areas within the company. This role will be part of the initial contact team for customers interested in the healthcare products that LIG offers. We are looking for experienced individuals that have been successful in a remote/call center work environment.<br><br>Position Details:<br><br><ul><li>Pay - $15/hr</li><li>Hours - 2 shifts - 9am - 6pm EST and 10am - 7pm EST </li><li>Fully Remote position - Equipment provided </li><li>Temporary Position - Projected start date 9/28/26 to January 15, 2027<br><br></li></ul><strong>How You'll Make An Impact<br><br></strong><strong>Essential Duties and Responsibilities:<br><br></strong><ul><li>Receive inbound calls including transferred sales leads and calls from current and potential customers. </li><li>Must be able to transfer these calls to the proper queues or individuals easily. </li><li>Follow the LIG proper call script for each type of partnership and call we receive and make. </li><li>Meet Quality Assurance Requirements for call compliance. Ensuring DNC List compliance requests. <br><br></li></ul><strong>About You<br><br></strong>Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.<br><br><strong>Specific Knowledge, Skills and Abilities:<br><br></strong><ul><li>1-2 years Call center sales experience. </li><li>Proven success in a call center work environment. </li><li>Proven success in a remote work environment. </li><li>Collections and/or insurance sales experience is a PLUS, but not required!</li><li>Excellent interpersonal, written, and oral communication skills. </li><li>Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. </li><li>Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. </li><li>Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone. <br><br></li></ul>#contingent<br><br><strong>Compensation And Benefits<br><br></strong>At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.<br><br><ul><li>Competitive compensation</li><li>Comprehensive benefits programs designed to support your well-being </li><li>Career development opportunities and ongoing learning </li><li>A collaborative, people-first culture with accessible leadership </li><li>The opportunity to do meaningful work with global reach and local impact <br><br></li></ul><strong>At Gallagher, we are dedicated to building an inclusive and authentic workplace. </strong>If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.<br><br><em>Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)</em>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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