Customer Service Agent, Cross Functional (Part-Time)

August 27, 2026

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Position Overview

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other, and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, lift up to seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Key Responsibilities

Assist passengers in boarding and disembarking flights
Monitor computerized passenger boarding
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
Change customer flight itinerary and seat assignments as required
Operate the Jetway
Load and unload baggage and cargo
Operate motorized service vehicles and equipment
Guide and park aircraft
Perform cabin maintenance tasks
Work together as a team to provide excellent customer service and meet corporate objectives

Required Qualifications

Successful completion of training course
Ability to meet company goals and customer expectations in a high energy environment
Effective communication skills
Ability to organize, prioritize, and multitask
Proof of high school or GED completion
Minimum 18 years of age
Valid driver's license and clear driving record
10-year Criminal History Records Check
Drug screen as required

Preferred Qualifications

Previous airline experience
Previous employment as a front-line customer service provider
Basic knowledge of computer applications and programs

Benefits & Perks

Paid training
Holiday pay
401(k)
Vacation
Family travel on the American Airlines network
Medical and dental available

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