Contact Center Agent – Digital Support, Chat, Email, SMS

August 26, 2026

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Job Description:

The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS.
Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.
Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.
Manage multiple conversations simultaneously while maintaining quality and accuracy.
Document all interactions in the case management system and follow up on outstanding issues.
Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.
Notify business partners of website errors and collaborate on issue resolution.
Leverage AI tools and real-time assist features to enhance service delivery.

Requirements:

Excellent written communication skills with attention to tone and grammar.
Ability to multitask across multiple digital channels effectively.
Strong problem-solving skills and detail orientation.
Typing speed of at least 30 WPM for rapid response handling.
Comfort with technology and ability to learn new systems quickly.
Prior experience in chat/email support preferred.
You must live within the Eastern Time Zone to be eligible for this role.
High school diploma or General Education Degree (GED);
Minimum of 2 years related experience and/or training or equivalent combination of education and experience.
Call Center or Customer Service experience preferred but not required.
French/English or Spanish/English desired but not required.
Automotive Knowledge desired but not required.

Benefits:

401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave

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