About the position

The Revenue Operations team is seeking a Commissions Analyst to support accurate and timely sales compensation for a global field organization of more than 500 employees. The role administers commission plans and payments, maintains data across Xactly Incent, Salesforce Spiff, and Salesforce, and partners with Revenue Operations, Finance, People Operations, and Payroll to resolve issues and improve processes. It suits someone who enjoys detailed analytical work and wants to help build reliable, scalable compensation operations. Coursera is a globally distributed team that works from home, an office, or a collaboration space, and comes together intentionally for collaboration, complex problem-solving, and key milestones. The role is available across four U.S. pay zones, with salary ranges varying by zone. Coursera describes its total rewards package as including health and wellness benefits, bonus and RSU equity programs, and global perks.

Responsibilities

• Support end-to-end administration of sales commissions for a global field organization, ensuring variable compensation is calculated and paid accurately and on time.
• Maintain sales, quota, and commission data across Xactly Incent, Salesforce Spiff, and Salesforce through regular audits, reconciliations, and data validation.
• Calculate, validate, and track commissions, bonuses, SPIFFs, guarantees, and other incentive payments in accordance with approved plans and policies.
• Audit monthly and quarterly commissions, investigate discrepancies and root causes, and partner with appropriate teams to resolve issues before payroll deadlines.
• Support compensation-related employee lifecycle changes, including new hires, transfers, promotions, leaves of absence, and terminations; set up participants, plans, quotas, and assignments in line with approved policies and procedures.
• Respond to sales employees’ and leaders’ questions about commission statements, calculations, plan mechanics, and payments, while explaining information clearly and protecting confidential data.
• Maintain documentation and audit trails for calculations, adjustments, exceptions, and approvals to support compensation governance and financial controls.
• Identify opportunities to improve commission processes, controls, reporting, and automation.
• Support quarterly and year-end close, plan deployment, and quota administration.

Requirements

• At least 2 years of experience in sales compensation, commission administration, revenue or sales operations, finance, accounting, or a related analytical function.
• Experience supporting commission calculations and/or sales compensation plan administration.
• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field, or equivalent practical experience.
• Strong proficiency in Microsoft Excel and/or Google Sheets, including formulas, lookups, pivot tables, reconciliations, and analysis.
• Strong analytical and problem-solving skills, attention to detail, and ability to work with large, complex datasets.
• Strong organizational and time-management skills, with the ability to manage competing priorities and meet monthly and quarterly deadlines.
• Clear written and verbal communication skills, including the ability to explain compensation calculations and plan mechanics.
• Ability to collaborate across teams and handle confidential employee and compensation information with discretion.

Nice-to-haves

• Hands-on experience with Xactly Incent and/or Salesforce Spiff.
• Experience with Salesforce and sales opportunity, bookings, and quota data.
• Experience supporting a global sales organization and multiple compensation plan types.
• Familiarity with quotas, attainment, accelerators, crediting, splits, SPIFFs, guarantees, and clawbacks.
• Experience supporting monthly or quarterly financial close and commission accruals.
• Experience in software/SaaS or education technology.
• Basic SQL knowledge.

Benefits

• Comprehensive health and wellness benefits.
• Bonus and RSU equity programs.
• Global perks designed to help employees grow and thrive.