Client Care Representative- Email Team

October 14, 2026

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This a Full Remote job, the offer is available from: Anywhere

Advance your Insurance Career with Agency Administrators

Job Profile and Description:

Agency Administrators, Inc. is expanding, and we have an opening for a Personal Lines Email Client Care Representative to join our award-winning team.

Agency Administrators, Inc. is an independent insurance agency service center successfully serving clients throughout CT, NY, MD, MA, NC, SC, FL and more.

We are a proud and passionate company that invests heavily in technology and education to ensure that we have the best tools and knowledge.

As a member of the Personal Lines Team, you will work with multiple carriers and customers to create an outstanding service experience.

Position Type: Full-Time

Hours: Monday through Friday 9:00 AM EST- 5:30 PM EST
Education Required: Current P&C Producer license
Experience Required: 2 Years minimum

Job Responsibilities:

Optimizing Customer Service and Client Relationships by consistently providing the highest level of professionalism and politeness to optimize customer service
Prioritize email responses by thoroughly reviewing and understanding clients' needs to provide accurate and tailored responses
Policy Management - Obtain all necessary details to ensure endorsements are processed accurately and efficiently
Process payments and provide clear and comprehensive explanations to insured's billing questions
Document and process policy cancellations properly
Conduct policy reviews with clients to ensure for underwriting accuracy as well as identify opportunities for savings
Address company recommendations with insureds to meet carrier compliance requirements
Navigate agency management system using proper workflows. Maintain up-to-date client files by attaching documentation, generating and sending evidences of insurance such as binders and ID cards, as well as reviewing carrier downloads for accuracy

Skills and Specifications:

To excel in this position, the ideal candidate should possess the following qualities:

Self-motivated with a drive to expand their insurance knowledge
Strong organizational, time management, and prioritization skills
Solid work ethic and commitment to delivering exceptional service
Excellent verbal and written communication skills to ensure professional and concise communication
Demonstrate an ability to develop trust and credibility easily and quickly to establish rapport
Must possess a minimum of 2 years of related experience and a valid Property & Casualty (P&C) Insurance Producer License
Experience with Applied EPIC a plus

Salary and Benefits:

Pay: $45,000 to $52,000 per year

Paid Time off, Group Health Insurance, short- and long-term disability, vision coverage and life insurance. Company matched 401K and other benefits available.

Compensation: 45,000-52,000

This offer from "Agency Administrators, Inc." has been enriched by Jobgether.com and got a 0% flex score.

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