Job Summary

Progressive Technology is proud to partner with Chewy, a leading pet e-commerce company, to provide exceptional remote customer support services. We are seeking enthusiastic, compassionate, and detail-oriented individuals to join our virtual team as Customer Support Representatives. This is a remote position, allowing you to work from the comfort of your home while making a real difference in the lives of pet parents across the country.

As a vital part of our customer experience team, you will be responsible for resolving inquiries efficiently, accurately, and professionally, ensuring that every customer interaction reflects the high standards of care and quality that Chewy is known for.

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email in a prompt and courteous manner.

• Provide support regarding orders, shipping, returns, product details, and account information.

• Troubleshoot and resolve customer issues quickly and effectively, escalating complex cases when necessary.

• Maintain up-to-date knowledge of Chewys products, policies, and promotions.

• Document customer interactions and outcomes in the system with accuracy.

• Work collaboratively with team members and managers to achieve performance goals.

• Uphold customer satisfaction and brand reputation through high-quality service delivery.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).

• Excellent communication skills, both written and verbal.

• Comfortable with navigating multiple computer systems and tools simultaneously.

• High level of empathy, patience, and a customer-first attitude.

• Strong problem-solving skills and attention to detail.

• Ability to type at least 40 WPM with accuracy.

• A quiet, distraction-free workspace and reliable internet connection.

Experience

• Minimum of 1 year in a customer service or support-related role (call center, retail, or remote work experience preferred).

• Experience in e-commerce, pet care, or order fulfillment environments is a plus.

Working Hours

• Full-time (40 hours per week) with flexible scheduling options.

• Shifts may include evenings, weekends, and holidays.

• Overtime opportunities available during peak seasons.

Knowledge, Skills, and Abilities

• Proficiency in basic computer operations and troubleshooting.

• Ability to adapt quickly to change in fast-paced environments.

• Capable of handling sensitive customer concerns with professionalism and confidentiality.

• Team player mindset with a proactive approach to work.

• Time management and organizational skills to manage remote workflow efficiently.

Benefits

• Competitive hourly rate with performance-based bonuses.

• Fully remote position with provided equipment.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Professional development and career growth opportunities.

• Employee discounts on Chewy products.

• Supportive, inclusive, and pet-friendly company culture.

Why Join Us

At Progressive Technology, we believe in empowering our team to thrive professionally while maintaining a healthy work-life balance. Partnering with Chewy means you will be part of a company that values innovation, customer care, and above all, the people who make it all possible. Whether you are a pet lover or just passionate about customer support, we invite you to grow with us in a remote environment that is both dynamic and fulfilling.

How to Apply

Ready to bring your passion for service to a team that values your contributions?
Click the Apply Now button or submit your application online.:(example link – replace with actual)

Be sure to include your updated resume and a brief cover letter highlighting your customer service experience and why you would be a great fit for this role.