Associate Director, External HUB Programs

September 19, 2026

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Job Description:

Provide oversight for OneHUB external hub vendors supporting AbbVie’s Access and Affordability programs
Manage day-to-day vendor oversight, including SLAs, quality standards, compliance requirements, and business needs
Oversee vendor performance across multiple partners and conduct business reviews
Develop and maintain governance frameworks, reporting structures, and performance review cadence
Identify performance gaps and direct corrective action plans
Monitor vendor financial performance and resource utilization
Identify operational, compliance, and performance risks and implement mitigation strategies
Partner with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution
Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders
Identify cross-vendor opportunities to improve performance, efficiency, standardization, patient experience, and program effectiveness
Guide process enhancements, staffing adjustments, workflow redesign, and technology optimization
Drive root cause analysis and mitigation planning for systemic or recurring issues
Lead and develop a team responsible for external hub vendor relationship management and performance monitoring
Set priorities, accountability standards, and performance expectations; coach team members

Requirements:

Bachelor’s Degree required
7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations
Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred
Experience overseeing external hub vendor performance across multiple partners
Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements
Ability to monitor vendor financial performance and resource utilization
Ability to identify and mitigate operational, compliance, and performance risks
Ability to translate strategic shifts into operational direction for vendors
Ability to use data and insights to compare performance trends and identify improvement opportunities
Ability to lead and develop a team responsible for vendor relationship management and performance monitoring

Benefits:

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Long-term incentive programs
Equal opportunity employer, including veterans and disabled applicants
Reasonable accommodations for US & Puerto Rico applicants

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