Administration Support Lead (GR 23)

September 26, 2026

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About the position

The Administration Support Lead assists the Sr. Administration Manager and Customer Service Support Manager in overseeing daily processing in accordance with PFC policies, procedures and guidelines. Contributes to the profitability and efficient operation of the Administration Originations and Customer Service Support Departments. This is a hybrid position that will split their time between the two Administration Departments and will report to the Sr. Administration Manager.

Responsibilities

Book and Fund Retail, TRAC, ModTRAC, FMV, Pledgeline, and Leaseline transactions
Prepares Direct Loan, lease and contract revisions documentation, as needed
Performs 2nd reviews and validates funded contracts to dealers and end user customers
Prepares and activates modifications/restructures in system
Assigns deals based on workload requirements when necessary
Assists the Sr. Administration Manager and Customer Service Support Manager with releasing and reassigning titles due to payoffs, trades, Transfers of Equity, repossession and Used Equipment Sales Department (UESD) sold units
Performs title follow-up activities and corrects title-related discrepancies
Prepares and submits routine and ad hoc management reports and documentation in a timely and accurate manner
Assists with the retention and maintenance of files and dealer/customer records
Plan, organize, and oversee projects or initiatives
Conducts UAT Testing for Customer Service Support and Administration Originations
Develops, trains, and promotes effective teamwork and cross-functional collaboration between the Customer Service Support, Administration Origination, and other departments.
Leads, motivates, and develops skills of the Administration Originations and Customer Service Support Departments
Act as a liaison between team members and management.
Ensure work meets established standards, quality requirements and compliance expectations

Requirements

Minimum of three years of equivalent industry related, or other administrative support & finance experience required.
Strong interpersonal skills with customer service orientation and ability to interact with all levels of management.
Excellent problem-solving, planning, organizing skills
Proven project management and decision-making skills with ability to foster continued process improvements
Strong PC skills and working knowledge of systems
Strong oral and written communication skills
Ability to work in a fast-paced environment and balance multiple priorities

Nice-to-haves

Preferably in a transportation services environment.

Benefits

Competitive salary and 401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability program
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field

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