**Desired candidate would reside in the Colorado region, 100% remote. Can work from any KP region including CA, WA, CO, OR, GA, MD, VA, DC, NC

Job Summary:

Responsible for creating, building, and maintaining accurate clinician and department calendars and schedule templates utilizing analytical reports. Collaborates regularly with Department Leaders to ensure there is an adequate number of appointments activated to meet demand. Assures compliance with scheduling policies and procedures, through first line problem solving for access issues, which includes research and investigation, interpretation and resolution, or escalation as appropriate.

Delivers high quality service to patients and clinicians. This would also include interface with payroll data and FTE Management within our current and future payroll systems. This role acts in collaboration with local teams as a consultant with rule build and access management.

Essential Responsibilities:

• Create, coordinate, and maintain schedules for department services and clinicians.
• Create schedules to meet established criteria and standards for member access, which includes the distribution of resources across the week, the arrangement of appointments throughout the day and the determination of the percentage of appointment types in each clinicians schedule. Create and build schedules for all clinicians in multiple ambulatory departments and services.
• Interpret and utilize standardized statistical models to build clinician schedules that meet access nee
• Work with Access management team to identify gaps or issues regarding access, translate decisions into appointing systems.
• Adheres to minimum staffing levels, and policies and procedures to ensure standards are met for resource utilization.
• Follow policy and procedures and employ knowledge of staffing needs and staff availability to manipulate and maintain schedules.
• Track and report on Clinician schedule changes that impact appointment supply.
• Builds and maintains Provider Epic Templates.
• Ensures integrity and completeness of data and healthcare scheduling workflow. Manages data practices, database and information systems as well as guidelines, dictionaries, registries and/or services.
• Responsible for system configuration, build, validation, and ongoing support of assigned department applications.
• Provides high-level technical support to end users.
• Configures and maintains scheduling rules utilizing rule templates built within Lightning Bolt.
• Reports bugs, downtime, enhancement requests and configuration requests to the Northwest Corporate Development Systems Management Team.
• Manages provider payroll timely, accurately and within established guidelines.
• Accurately reports all direct & indirect physician hours via the regional payroll system.
• Accurately completes Physician Positive Time Reports (PTRs) as needed
• Confirms physician payroll time (MDTRV) against Master Schedule build (MDC) and actual clinic (HealthConnect) schedules.
• Coordinate ambulatory schedules with other clinical responsibilities. Answer questions and reconcile differences regarding clinic schedules, call duties, medical department policies and NWP. Research and provide answers and/or refer to appropriate responsible party.
• Process requests for time off, schedule changes and extra clinics from Providers. Triage, dispatch, record, and file information based on staffing levels, call and ambulatory patient schedules.
• Maintain a variety of records for decision-making and/or historical purposes. Identify trends by tracking data.
• Refer problems to the appropriate decision-maker and/or make recommendations for problem resolution.
• Monitor and ensure compliance of appointment utilization and classification. Report noncompliance to appropriate supervisor or department head.
• Utilize scheduling policies and procedures.
• Interacts with staff and clinicians to negotiate schedule changes.
• Respond to inquiries from management and individual clinicians. Exercise critical thinking skills and judgment in problem solving.
• Diffuse volatile situations using good communication and conflict resolutions skills.
• Assure accurate and timely coding for purposes of reconciliation of time / payroll records using a variety of systems and careful consideration of union and business contracts. Capture and record all special compensation, for example, recharges, second jobs, premiums, lead pay, etc.

Basic Qualifications:

Experience

• Minimum two (2) years building/maintaining schedules utilizing a software application OR three (3) years of experience in providing direct technical support; OR two (2) years coordinating systems or projects

Education

• Associates degree in computers, engineering, social science, education, business, healthcare or related field; OR two (2) years (2) additional relevant and equivalent work experience may be substituted for the degree.

License, Certification, Registration

• N/A

Additional Requirements:

• Excellent problem-solving skills.
• Applied use of analytical skills including data analysis.
• Ability to convey or exchange complex information including understanding statements of operations and procedural routines.
• Ability to communicate with internal customers at all levels of an organization.

Preferred Qualifications:

• Bachelors degree in related field OR four (4) years of experience in directly related field.

PrimaryLocation : Colorado,Aurora,Waterpark II

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Health Care Operations,Health Care & Hospital Operations

Department : Po/Ho Corp - Rgnl Med Fac-Scheduling - 0308

Travel : No

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.