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Care Coordinator
Job Summary
The Care Coordinator supports patients, healthcare providers, payers, and specialty pharmacies by coordinating benefits verification, treatment access, prior authorizations, appeals, and patient support services. This role serves as a key point of contact throughout the patient journey while delivering exceptional customer service and ensuring timely access to therapy.
Responsibilities
- Handle inbound and outbound calls with patients, providers, payers, and pharmacies.
- Coordinate benefit verification, prior authorizations, appeals, and insurance support.
- Assist with patient enrollment, eligibility, affordability programs, and treatment access.
- Build strong relationships with patients and healthcare providers.
- Maintain accurate documentation and ensure compliance with SOPs and privacy regulations.
- Resolve reimbursement and insurance-related issues.
- Collaborate with internal teams to support positive patient outcomes.
- Report adverse events and safety concerns as required.
Qualifications
- Healthcare reimbursement, insurance, billing, benefit verification, or patient services experience.
- Call center or customer service experience required.
- Knowledge of medical and pharmacy insurance, prior authorizations, and appeals.
- Strong communication, problem-solving, and organizational skills.
- Proficient in Microsoft Office and CRM systems.
- Ability to multitask across multiple systems and applications.
- Typing speed of 35+ WPM preferred.
Top Skills
- Call Center / Customer Service
- Patient Services
- Benefit Verification
- Prior Authorizations & Appeals
- CRM Systems
- Healthcare Insurance & Reimbursement
Preferred Experience
- Contact Center experience
- Pharmaceutical and Medical Benefit Processes
- Experience communicating with patients, physician offices, and specialty pharmacies
Culture Fit
- Team-oriented and collaborative
- Adaptable in a fast-paced environment
- Open to feedback and continuous improvement
- Strong focus on productivity, quality, and customer service
Experience Level: Intermediate
Job Type & Location
This is a Contract position based out of Morrisville, NC.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 25, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
