100% Remote // Docusign Consultant (Rest API)

October 21, 2026

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100% Remote

Docusign Consultant (Rest API)

Contract

Job Description:

Roles and Responsibilities:

Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution.

Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows.

Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows.

Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration.

Configure audit trail and reporting for compliance requirements.

Support environment upgrades, patching, and troubleshooting of production issues.

Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions.

Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform.

Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions.

Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts.

Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency.

Lead proactive support strategies to improve issue resolution timelines and reduce operational risk.

Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery.

Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign.

Qualification:

8+ years of progressive IT experience, including enterprise application support and delivery.

Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration.

Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc.

Working knowledge of ITIL service management practices (incident, problem, release management).

Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus.

Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams.

Experience contributing to or managing project budgets and vendor relationships.

Core Competencies

DocuSign platform administration & workflow design

Enterprise API integrations (Malbek, Salesforce, Workday etc.)

Technology strategy & application modernization

Service operations & SLA governance

Risk management & business continuity planning

Stakeholder engagement & executive communication

Critical thinking & decision-making

Documentation & policy development

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